F.A.Q.

CUSTOMER PAYMENTS

The Branch Group companies accept payment by check and ACH. Checks should be mailed to:

The Branch Group
PO Box 40004
Roanoke, VA 24022

ACH Payments are preferred. Please call 540-982-1678 and ask for accounts receivable for more information. We will provide the required documentation via email or paper mail. For security purposes, we do not provide account information or request payment changes over the phone or via fax.

A NOTE ABOUT FRAUD

Electronic payment fraud is the fastest growing fraud trend in the business sector. We all must be diligent to verify and validate requests for account information or changes to payment method. At the Branch Group, our policy is to use two-factor authentication for all electronic payment enrollments or changes. We do this by providing a combination of phone call, email with valid domain name, digital enrollment including EIN, and/or hi-resolution scan or original voided check/bank authorization form containing account details. Depending on the situation, we require two or three of these to complete an enrollment. We do not send or accept faxes or other requests without proper documentation. This policy applies to our payables and receivables equally.

If you receive electronic payment correspondence that appears to be from the Branch Group, please do your due diligence to ensure it is valid and not an impersonation attempt. If you have questions, call 540-982-1678 and ask for accounts receivable.